ORDERING & SHIPMENT POLICY
Ordering
Ordering at www.tcitotalcare.com is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on "Add to Bag".
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted for your payment mode / made your payment, your order will be processed online immediately and we will ship your order to you.
We only accept orders for delivery in India.
Shipping Charges & Timeline
Minimum order value is Rs. 1000 (net of all discounts and vouchers). Free Shipping on all orders above Rs 2500. Shipping charges of Rs 100 will be applicable on orders below Rs 2500. Delivery time is a maximum of 7 business days from order date except for festive rush period. Ground shipping available in India only. Cash on delivery service available only in select regions.
Shipping rules & restrictions
• We ship to street addresses in all states of India.
• Business Days: We will process orders to ship Monday - Saturday excluding public/ bank holidays.
• www.tcitotalcare.com is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
• Cash on delivery service available only in select regions.
Shipping policy
• Your orders are shipped from our warehouse at Ludhiana through registered courier companies at your doorstep.
• Orders are shipped within 2(two) business days of confirmation of payment for prepaid and upon confirmation of order for COD.
• Normally, purchased items will be delivered at your door step within 7(seven) business days of the date of order made between 9am-6pm during Monday to Saturday and plus 1(one) business day for orders made between 6pm- 9am during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
• Goods receipt will need to be signed upon delivery. If you can't be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbour etc. However, The TCI will not take responsibility for products signed by an alternative person.
• As part of our commitment to the environment, we will continue to focus on reducing our packaging, which minimizes the impact on our environment. As such, some of our products do not come with extra packaging such as safety seals and inner lids. Our products are also packaged to provide sufficient 'head space' to minimize content leakage, sometimes resulting in cream shifting within the container during delivery.
• The TCI is not responsible for damage after delivery. All claims for shortages, damages must be reported to customer care service within 24 hours of delivery.
Order & shipping confirmation E-mails
When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation. It will include the following information:
• Items purchased
• Payment information
• Tracking number
• Estimated delivery time
LOYALTY MEMBERSHIP
Buying our Loyalty Membership online
You can enroll for the Loyalty Membership through on the main page. You will receive your membership number in a mail. The membership gives you all the benefits just for Rs. 1500 a year.
Loyalty Membership Benefits
As loyalty member, you always receive
• 10% off in-store and online purchases of MRP products for 1 year
• Collection and redemption of reward points (available in-store and online both).
• Invitations to members for in-store events.
• Exclusive offers and extra discounts.
• Sneak previews of new products.
RETURNS & EXCHANGES POLICY
Return Policy
Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don't accept exchange or return of the products once sold or delivered.
In case of any established quality issue with the products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +91 80142-32000 or drop an email at
[email protected] within a period of 24 hours from the time/date of delivery.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in and unwashed and undamaged condition and subject to the following terms:
• Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by Total Care Marketing Team.
• Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
• Some special rules for promotional offers may override the Total Care Marketing's Exchange/ Returns Policy.
• Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your exchange request has been placed with customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.
• Once the exchange of product is accepted, Total Care Marketing will issue The Total Care Marketing's Credit Notes. The Total Care Marketing's Credit Notes can be utilized on a future purchase on the website.
• Scanned copy of courier slip needs to be emailed to us with in 7(seven) business days of opening the return request. In case of exchange of the product, do give us a call and we can help you with the steps to follow in case of return. You can return the product hassle free to our address at:
• Place your item in its original packaging.
• Please mention your Name, Invoice no/Order no. and Mobile Number, on the top of the box, and insert the original invoice.
• Keep the product and the package ready for pick up by The Total Care Marketing.
• Make sure you seal it properly.
• To check which items cannot be exchanged, please call our customer care number on +91 80142-32000 through business days (Monday to Saturday) between 9:00 AM to 6:00 PM or mail us at
[email protected]
• The final price of exchanged products should be equal to or more than the price of returned items.
• Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
ORDER CANCELLATION POLICY
Company believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 12 hours from placing an order.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations will be entertained for those products which will be offered on special occasions like Diwali, Holi etc. or for Special promotions and therefore cancellations will not be considered for the same.
• company does not accept cancellation requests for Official Merchandise, Clearance zone products, clearance/flash sale products or steal deal products etc. However, refund/replacement can be made if the product delivered is found damaged or defective as per the company's policy.
REFUND POLICY
Refund Policy of the Company aims at providing satisfaction to the customer with respect to return their valuable worth in case of non-compliant material or non-satisfactory performance etc.
Refund of the item will be lodged only after due receiving of the item as per the company's policy, customer will be notified about the receiving of parcel and it gets inspected.
Status of the inspection will also be notified to the customer after the procedure are performed
If your returned items passes the standard checks/tests your refund will be approved is approved, we will initiate a refund to your default payment mode (or original method of payment) within 7 working days.
Customer will receive the credit within a certain amount of days, depending on your merchant's policies.
CONTACT DETAILS
If you have any questions or comments regarding any product or information, Please feel free to contact us on below provided details:
Corporate Address:
Head office: SCO 36-37, New Grain Market, Gill Road, Ludhiana - 141013
Contact No.
Help Line: +91 80142-32000
Toll Free no: 1800 - 137 - 006
Email Id:
[email protected]
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